Fast-food chains are experimenting with AI in drive-thrus. Previous gen AI order-takers failed. AI voice tech is playing a larger role in customer service. Fast-food restaurants like Taco Bell and ...

Sarina Trangle started as a corporate news reporter in October 2024. She previously spent four years on the business desk at Newsday, covering the health industry, commercial real estate and cannabis.

McDonald’s is putting its Drive-Thru speed to the test with the 2-Minute Drive-Thru Challenge, now happening every day at all McDonald’s Drive-Thru stores nationwide. The 2-Minute Drive-Thru Challenge ...

Popular Chicken Chain Pilots SoundHound’s Award-Winning Voice AI Ordering System at the Drive-Thru to Streamline Orders, Reduce Wait Times, and Empower Staff SoundHound AI today announced details of a ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...