TechRepublic

ACD vs IVR: Which One Will Save You More Customers?

ACD vs IVR: Which One Will Save You More Customers? Your email has been sent Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both. ACD ...
CTI论坛

讯鸟中间件(CTI、IVR、ACD)

中间件是客户服务系统特有的软件模块，负责协调控制系统的各个模块，为客户提供及时的服务。讯鸟中间件的设计坚持柔性和协同原则，可以控制多种通讯设备和计算机设备，支持各种交互方式，支持呼叫和数据的同步传输，支持呼叫业务的生成和工作流程的 ...
Business Wire

LiveVox Adds Integrated ACD/PBX to Cloud Contact Center Suite

SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Inc., the provider of the Private VoIP Cloud™ and integrated contact center applications, today announced that it has developed an integrated ACD/PBX for its ...
CTI论坛

商路通Hi-link中间件应用于上海丽途商旅

Tags：上市企业，呼叫流程，软ACD，IVR的应用 上海丽途旅游服务管理有限公司（以下简称：丽途商旅）是由上海申华控股股份有限公司（证券代码：600653，证券简称：申华控股）和宁波天天投资有限公司等共同投资打造一家电子商务化的专业的本土化的差旅管理 ...
Business Insider

Mitel Certifies Cares IVR, Welcomes CenturionCARES Into Mitel Solutions Alliance

OLDSMAR, Fla., Sept. 9, 2020 /PRNewswire/ -- Tampa-based CenturionCARES has earned the coveted Mitel-Compatible Test (MCT) certification for its CARES Communications Platform (ACD, IVR). Today's ...