Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

ChatGPT is number one by a wide margin. AI search services like Perplexity are nibbling at Google's dominance. History tells us ChatGPT's lead is far from insurmountable. Comscore collects its AI ...

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

After ChatGPT dominated the early chatbot market, Google staged a comeback with a powerful AI model. It also launched the biggest search-engine overhaul in years.

The rise of AI has given us an entirely new vocabulary. Here's a list of the top AI terms you need to learn, in alphabetical ...

Ever wondered if you could run an AI chatbot that works offline, doesn't send your data to the cloud, costs a lot less than normal AI subscriptions, and runs entirely on your Android phone? Thanks to ...

MIT Technology Review’s senior reporter for features and investigations, Eileen Guo, and FT tech correspondent Melissa Heikkilä discuss the privacy implications of our new reliance on chatbots.

AI gadgets had to get weird to stand out at CES 2026.

YouTube Music is putting a twist on the 2025 Recap, which it has now launched as part of the year-end wrap-up for its streaming experience, as an AI chatbot is now joining the feature. YouTube Music ...