Facebook is adding support for Instagram to its Messenger API. That will allow brands and businesses to handle Instagram messages through third-party apps. For the first time, they’ll also be able to ...

The volume of data is increasing exponentially, making it more difficult to make use of it all. But this ever-increasing abundance of information creates a huge opportunity for businesses to better ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated platform provider for customer experience (CX), is fast-tracking the next phase of AI-powered engagement by ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Commio enables SaaS businesses and enterprises to deliver better customer experiences with smart, reliable voice and text messaging. RALEIGH, N.C.--(BUSINESS WIRE)--ThinQ, the cloud communications ...

OpenAI has stopped using customer data sent via APIs for training its language models. The policy change mainly affects business customers, not ChatGPT users. OpenAI's decision highlights the growing ...

Some airlines will no longer handle customer service requests over Twitter. The decision came after Elon Musk began charging for access to Twitter's API and for verification. So far, just Air France ...

OpenAI is notifying some ChatGPT API customers that limited identifying information was exposed following a breach at its third-party analytics provider Mixpanel. Mixpanel offers event analytics that ...