Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

NTT Data's expanded partnership will focus on enterprise agentic AI deployment at scale, leveraging AWS cloud technologies.

During the AWS keynote at Enterprise Connect today, Pasquale DeMaio, general manager for Amazon Connect, announced the newest functionality being for its CCaaS solution, Amazon Connect. Amazon Connect ...

Nationwide will have access to artificial intelligence-powered tools to help staff in their everyday interactions with its ...

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal (LON: PCIP), announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that ...

Amazon Web Services (AWS) has announced the launch of Amazon Connect, a self-service cloud-based contact centre service which aims to make customer service easier and cheaper for businesses. The ...