A few brilliant strokes of ingenuity, combined with a large dose of capitalism, made the e-retailer into the world’s cloud services leader. Read now When Connect was launched, many industry watchers, ...

The AWS ISV Accelerate Program provides ZIWO with co-sell support and benefits to meet customer needs through engagement with ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

Amazon.com is getting into the contact center service business with Tuesday's announcement that it will make its contact center service technology available to other businesses. Amazon said the new ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, is participating in the global expansion of Amazon Web Services (AWS) Contact Center Intelligence ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

MARKHAM, Ontario--(BUSINESS WIRE)--Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) ("Sangoma"), a trusted industry leader offering businesses a choice of on-premises, cloud-based, or hybrid ...

Amazon Web Services has expanded its artificial intelligence-powered Contact Center Intelligence (CCI) solutions, enabling customers to leverage AWS's artificial intelligence and machine learning ...

DENVER and SYDNEY, July 7, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, ...

In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Whether it’s an e-commerce giant like Amazon or the local ...

From remote deposit capture to personal payment apps like Venmo, Cash App and Zelle, a significant number of bank customer use their phones for banking. WaFd Bank (WaFd) wanted to improve the customer ...