The landscape of customer support, customer care and customer service has changed nearly overnight. Customers now expect a nearly real-time response to any concern they express via social media or on ...

If you think ChatGPT and the other generative AI tools are transformative to communication and understanding, wait until you see what happens when generative AI joins forces with marketing and sales ...

LAS VEGAS--(BUSINESS WIRE)--Today, Adobe (Nasdaq:ADBE) kicked off Adobe Summit 2019, the world’s largest customer experience conference. Digital transformation is the mandate for every business and ...

June 4, 2025 -- Marketing and customer experience teams are under more pressure than ever – expected to deliver highly personalized, multi-channel champaigns with tighter timelines and fewer resources ...

While Adobe (ADBE) is best known for its creative tools used by graphic designers and content producers, the software giant has used a combination of R&D and M&A to expand its presence in customer ...

Adobe has a lot going on with Analytics and the Customer Experience Platform, a place to gather data to understand customers better. Today, it announced a new analytics tool that enables employees to ...