SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

The two vendors codeveloped an AI agent that's designed to conduct real-time analysis, offer recommendations, and speed up the customer renewal process. Cisco rolled out its first of many AI agents ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...

Smart Agent for Cisco AppDynamics aims to reduce the burden on IT teams responsible for maintaining thousands of application and infrastructure agents. Cisco AppDynamics has rolled out a new ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

Cisco has developed technology to help developers manage the software agents they use to monitor applications and IT infrastructure. Smart Agent for Cisco AppDynamics provides agent lifecycle ...

Last month saw Microsoft update its Azure AI Foundry with agentic capabilities, getting a little help from both Cisco and the open-source community. Through the new Microsoft Agent Framework, Azure’s ...

Cisco introduces AI Renewals Agent to optimize proposal creation. AI-powered tool improves workflow efficiency and customer satisfaction. See the seasonal trading strategy that's beating the S&P 500 ...