Microsoft and Alcatel expect to deliver a product next month that will target mid-sized companies with contact centers around the world. The two companies announced their intentions on Wednesday. The ...

PARIS — April 5, 2006 — Microsoft Corp. and Alcatel today announced a formal alliance to market a customer relationship management (CRM) and contact center solution for midsize companies with contact ...

Dubai - March, 2006 - Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), has announced the opening of a representative office at the Alcatel office based in ...

02 March 2009Al-Futtaim Technologies, one of the region's leading systems integrators and member of Al-Futtaim Group, implemented the advanced contact center solution for RAKBANK Alcatel-Lucent & ...

Alcatel is partnering Microsoft to build contact centre solutions based on a combination of its OmniTouch Contact Center Premium Edition IP telephony platform, tied with Windows Server System, SQL ...

Service provider Alcatel-Lucent together with systems integrator Al-Futtaim Technologies recently completed the implementation of a brand new contact centre solution for regional bank RAKBANK. The ...