北京——2025年12月2日 亚马逊云科技在2025 re:Invent全球大会上，宣布Amazon Connect推出多项Agentic AI新功能，覆盖四大领域：可在语音与数字渠道自主执行操作的自动化AI Agent；可与客服代表协同工作的实时AI辅助；支持主动互动的预测性客户洞察；以及用于监控 ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

ATLANTA--(BUSINESS WIRE)--Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced that VeriCall® Technology, a solution offered by its wholly ...