The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do far more than chat. The company is rolling out tools that can plan ...

Amazon Web Services has announced a new class of AI systems," frontier agents," that can work autonomously for hours, even days, without human intervention, representing one of the most ambitious ...