The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...

Nationwide will have access to artificial intelligence-powered tools to help staff in their everyday interactions with its ...

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do far more than chat. The company is rolling out tools that can plan ...

At IAB ALM, the retail giant pitched MCP as infrastructure for AI agents to run advertising workflows more efficiently.

Colleen Aubrey, AWS senior vice president of Applied AI Solutions, speaks during the AWS re:Invent keynote about the company’s push toward AI “teammates” and agentic development. (Amazon Photo) LAS ...

Stephen Bridwell brings 10+ years of ML leadership and 7 years architecting Amazon's most critical AI infrastructure to ...