Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and analyze ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

AUSTIN, Texas--(BUSINESS WIRE)--Khoros, a global leader in digital-first customer engagement software, today announced an expanded partnership with Jetson, a leading innovator in e-mobility products, ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

Amazon Web Services (AWS) CEO Adam Selipsky announced a new product called Amazon Q at the AWS re:Invent conference on Tuesday, which tries to improve upon Microsoft’s Copilot assistant. Amazon Q is a ...

Amazon is launching an AI-powered chatbot for AWS customers called Q. Unveiled during a keynote at Amazon’s AWS re:Invent conference in Las Vegas this morning, Q — starting at $20 per user per month, ...

Explore Amazon Q, a new generative AI business assistant with built-in integrations for Adobe, Google, Microsoft, Salesforce, and Slack. Amazon Q AI chat integrates with enterprise applications ...