Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and analyze ...

AWS's contact center service adds capabilities that make it easier for businesses to identify customer issues and trends, search call and chat transcripts, and improve agent performance Intuit, John ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...

AUSTIN, Texas--(BUSINESS WIRE)--Khoros, a global leader in digital-first customer engagement software, today announced an expanded partnership with Jetson, a leading innovator in e-mobility products, ...