Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and analyze ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

AWS's contact center service adds capabilities that make it easier for businesses to identify customer issues and trends, search call and chat transcripts, and improve agent performance Intuit, John ...

AUSTIN, Texas--(BUSINESS WIRE)--Khoros, a global leader in digital-first customer engagement software, today announced an expanded partnership with Jetson, a leading innovator in e-mobility products, ...

Amazon Web Services (AWS) CEO Adam Selipsky announced a new product called Amazon Q at the AWS re:Invent conference on Tuesday, which tries to improve upon Microsoft’s Copilot assistant. Amazon Q is a ...

Amazon is launching an AI-powered chatbot for AWS customers called Q. Unveiled during a keynote at Amazon’s AWS re:Invent conference in Las Vegas this morning, Q — starting at $20 per user per month, ...

Explore Amazon Q, a new generative AI business assistant with built-in integrations for Adobe, Google, Microsoft, Salesforce, and Slack. Amazon Q AI chat integrates with enterprise applications ...