人工智能对行业的变革是颠覆性的，而这之中，又属客服行业最具代表性。 早在上世纪60年代，人工智能客服的概念就已经出现，但受限于当时的技术条件，人工智能客服也仅仅停留在概念层面。之后随着电信革命的兴起，交互式语音应答系统、在线聊天机器人 ...

北京——2023年12月18日 亚马逊云科技在2023 re:Invent全球大会上，宣布Amazon Connect新增生成式AI功能。作为亚马逊云科技的云呼叫中心，Amazon Connect能够帮助各种规模的企业以更低的成本提供更好的客户体验。最新的Amazon Connect增强功能基于Amazon Bedrock提供的大语言 ...

北京——2023年12月18日 亚马逊云科技在2023 re:Invent全球大会上，宣布Amazon Connect新增生成式AI功能。作为亚马逊云科技的云呼叫中心，Amazon Connect能够帮助各种规模的企业以更低的成本提供更好的客户体验。 最新的Amazon Connect增强功能基于Amazon Bedrock提供的大语言 ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

At Enterprise Connect, Amazon shows how improved features can enable more efficient contact centers. Written by eWEEK content and product recommendations are editorially independent. We may make money ...

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) — Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...