Through Amazon's Wi-Fi Simple Setup, Amazon wants to take away the headache of setting up your smart home. As it stands, you usually need to connect each smart plug, smart lightbulb and smart fan ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

新功能涵盖主动且个性化的客户沟通、增强的自助服务、生成式AI安全防护，以及用于坐席培训的管理工具。 北京——2024年12月20日 亚马逊云科技在2024 re:Invent全球大会上，宣布推出云联络中心解决方案Amazon Connect的全新生成式人工智能（AI）增强功能。这些全新 ...