新功能涵盖主动且个性化的客户沟通、增强的自助服务、生成式AI安全防护，以及用于坐席培训的管理工具。 北京2024年12月20 ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Amazon Web Services (AWS) just kicked off its Las Vegas-based re:Invent conference with a stream of announcements, most of which involve the year’s most popular technology, AI. These news items, taken ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

北京——2025年12月2日 亚马逊云科技在2025 re:Invent全球大会上，宣布Amazon Connect推出多项Agentic AI新功能，覆盖四大领域：可在语音与数字渠道自主执行操作的自动化AI Agent；可与客服代表协同工作的实时AI辅助；支持主动互动的预测性客户洞察；以及用于监控 ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact ...

Amazon Connect Contact Lens—an Amazon Connect feature that provides real-time contact center analytics and quality management—now helps identify the essential parts of call-center conversations with ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

AWS Launches New Chips for AI Training and Its Own AI Chatbot Your email has been sent At AWS re:Invent, NVIDIA contributed GPUs to Amazon's cloud efforts and added a retriever system to its AI ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced Amazon Q, a new type of generative artificial ...