北京——2025年12月2日 亚马逊云科技在2025 re:Invent全球大会上，宣布Amazon Connect推出多项Agentic AI新功能，覆盖四大领域：可在语音与数字渠道自主执行操作的自动化AI Agent；可与客服代表协同工作的实时AI辅助；支持主动互动的预测性客户洞察；以及用于监控 ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...