You can contact a seller on Amazon by going to their seller page to ask questions either before or after you've placed an ...

If you frequently shop on Amazon or use their various services, you may find yourself in a situation where you need assistance but it’s not entirely clear how to reach out to their customer service ...

Amazon operates as a large online marketplace where many products are sold by independent merchants rather than Amazon itself. Most of these third-party sellers on Amazon also handle their own ...

In-depth Amazon coverage from the tech giant’s hometown, including e-commerce, AWS, Amazon Prime, Alexa, logistics, devices, and more. by Frank Catalano on Dec 3, 2013 at 3:33 pm November 12, 2015 at ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to ...

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services ...

Amazon has fired a number of employees after they shared customer email address and phone numbers with a third-party “in violation of our policies.” The email to customers sent Friday afternoon, seen ...

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An Amazon customer claims that the tech giant locked him out his smart home devices after a delivery driver falsely accused him of using a racial slur. Brandon Jackson said he was locked out of his ...

At Amazon, “Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.” That ...