Amazon has agreed to pay $309 million and provide other benefits in a class action settlement with customers who claimed they initiated product returns but were incorrectly denied refunds.

Amazon is issuing refunds to some customers for returns sent back to the e-commerce giant, and some were returned years ago. The refunds are being offered after a "recent internal review" by Amazon ...

An Amazon seller has shocked internet users after revealing what happens with incorrect returns, and why customers can "do whatever they want." Rebecca Martinez, 26, has spent the last three years as ...

Amazon.com Inc. customers are suddenly getting refunds for products they purchased and returned as far back as 2018, along with apologies from the online retailer after it discovered “unresolved” ...

The internet is awash with stories about Amazon closing shoppers' accounts for having too many product returns, and of other businesses denying returns, but when should you worry? There can be ...

Amazon and FedEx reportedly weighed teaming up on returns last year. The companies engaged in talks early last year but didn’t ultimately emerge with a partnership in place, The Wall Street Journal ...

Amazon is testing an unusual new twist on its returns network: self-serve kiosks inside Goodwill thrift stores, starting with 21 locations across the Seattle region. It’s a new way for Amazon ...

It's great to get a gift. What's even better? Exchanging that gift for one that fits better or something you actually wanted. As the annual holiday gift exchanges wind down, it's time for the second ...

A major retailer could be cutting ties with the biggest online marketplace. Kohl's is doing a test with its Amazon partnership and has stopped accepting returns in some locations. Here's what we know: ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. (NEXSTAR) — Online shopping can seem easy on ...