It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon processes returns and refunds.

Amazon has already agreed to two major settlements this January, and one of them may need you to file a claim. Here's how to ...

Amazon.com Inc. customers are suddenly getting refunds for products they purchased and returned as far back as 2018, along with apologies from the online retailer after it discovered “unresolved” ...

Amazon is issuing refunds to some customers for returns sent back to the e-commerce giant, and some were returned years ago. The refunds are being offered after a "recent internal review" by Amazon ...

An Amazon seller has shocked internet users after revealing what happens with incorrect returns, and why customers can "do whatever they want." Rebecca Martinez, 26, has spent the last three years as ...

Amazon and FedEx reportedly weighed teaming up on returns last year. The companies engaged in talks early last year but didn’t ultimately emerge with a partnership in place, The Wall Street Journal ...

The internet is awash with stories about Amazon closing shoppers' accounts for having too many product returns, and of other businesses denying returns, but when should you worry? There can be ...

If your Prime Day purchase doesn't meet your standards, here's how to get a refund and return the item for free. Macy is a writer on the AI Team. She covers how AI is changing daily life and how to ...

Amazon is the king of fast delivery—it pioneered the two-day shipping model. But to stay ahead of Target and Walmart, it’s overhauling its distribution network. WSJ visits a same-day facility to ...