Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible system that decides whether that item will be resold, donated, dismantled, or ...

Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...

Posts from this topic will be added to your daily email digest and your homepage feed. The new ‘frequently returned item’ tag will flag product listings and encourage consumers to do some more ...

ALBUQUERQUE, N.M. (WHAT THE TECH?) — If you buy things from Amazon, you’ve likely returned things to Amazon. It’s easy to do and, if you’re a Prime member, it’s free – mostly. Free returns reportedly ...

Some shoppers now see a USPS doorstep-pickup as an Amazon return option—schedule a free pickup, print a label, box it, and USPS grabs it Amazon’s label-free, box-free drop-offs (Whole Foods, UPS Store ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...