Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Data analytics is defined as the capability ...

One of the buzzwords around BI (business intelligence) software — analytics — has been through the linguistic grinder, with vendors and customers using it to describe very different functions. The ...

The line between VoC, customer experience and customer insights or analytics seems to be blurring: and that weakens the efficacy of all three. I’ve noticed something interesting about voice of the ...