Angry, frustrated, and entitled customers just come with the retail territory. After a while, you realize that staying calm and disinterested is the best way to really get under their skin. This guy ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Charlotte Gartenberg: Here's your midday brief for Tuesday, June 24th. I'm ...