*Refers to the latest 2 years of omaha.com stories. Cancel anytime. Jennie Wong Something has gone wrong with one of your customers. One of your employees has made a mistake or maybe you were the one ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

Travelers are lashing out at airlines for poor customer service after this week’s storm on the East Coast left thousands stranded and unable to get through to reservation agents. Travelers are ...

Good customer service seems like common sense for businesses. But how valuable is it really? John Mitchell is President of Applied Marketing Science, a market research and consulting firm focusing on ...