Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Working in retail means dealing with the occasional rude shopper, but most people eventually calm down and move on. But that wasn’t the case in this story. Two angry thrift store customers weren’t ...

Bank customers are fighting back against overdraft fees. According to a new study by Pew Charitable Trusts, more than 60 percent of consumers have taken action after being charged an overdraft fee in ...