Microsoft upped its tech support offerings Wednesday with the debut of Answer Desk, a dedicated Website for live technical support for Windows OS and Microsoft Office software, PC tune-ups, virus ...

How much support should come free with the purchase of a tech product? And when does it become something people should pay for? The issue isn’t clear-cut, which makes the debut of Microsoft’s new ...

It’s bad enough that you have to spend your Sunday with the phone wedged between your shoulder and ear, as you root through your computer’s control settings or tangle with a mess of serpentine cables ...

Microsoft has quietly launched a new service to help Windows and Office users get the most out of their PCs. Answer Desk is an online version of the Answer Desks found in Microsoft’s retail stores, ...

With the launch of the new version of Windows, Microsoft offers a variety of support options, both online and in-store ... some of which are free. Lance Whitney is a freelance technology writer and ...

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Microsoft is working closely with Be My Eyes to make its Disability Answer Desk customer service department more accessible to users with visual impairments. Through Be My AI, users with low vision ...