After a long trial period, Zendesk has made Apple's Business Chat in Messages generally available to all customers. Following its adoption by the likes of American Express, and its rolling out to ...

Skip the Apple Store: How to Video Chat an Apple Employee When Shopping Online The 'Shop with a Specialist over Video' option connects you with an Apple rep via video chat to answer your product ...

Apple appears to be developing an AI-based "Support Assistant" for the Apple Support app. Signs of the feature were found in Apple code by MacRumors contributor Aaron Perris, but the Support Assistant ...

The service is available to iMac customers who bought their machine in past 90 days or purchased an extended warranty. During her years at CNET News, Ina Fried changed beats several times, changed ...