Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides ...

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Apple is already implementing a generative AI feature before the iOS 18 announcement. While it was previously reported that the company was planning to use Artificial Intelligence in the AppleCare ...

Apple's battle against the fast-spreading "MacDefender" Trojan just took a very interesting turn. According to a May 16 internal memo obtained by ZDNet security researcher Ed Bott, Apple is ...

The latest leaked internal memo from Apple reveals how the company is trying to distance itself from the recent rash of Mac-specific malware. According to a document obtained by ZDNet security ...

Think recent reports that Mac malware is a very real threat are just another example of security researchers crying wolf? Think again. An AppleCare support representative says that not only are call ...

I do desktop support for a Midwestern university, and among my areas is our desktop-publishing department. They've got a newish Core i5-powered 21.5" iMac. Since around April or so it's been ...

*Angry*<BR><BR>Hey everyone...I'm not sure if this post will be coherent because frankly, I'm pissed as hell. I just off the phone with AppleCare Support - well, I guess I should relate the whole ...

CUPERTINO, Calif.--(BUSINESS WIRE)-- Apple® today unveiled AppleCare One, a new way for customers to cover multiple Apple (AAPL) products with one simple plan. For just $19.99 per month, customers can ...