Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides ...

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Think recent reports that Mac malware is a very real threat are just another example of security researchers crying wolf? Think again. An AppleCare support representative says that not only are call ...

In macOS Sonoma 14.1 and later, it's easy to find up-to-date information about your Mac's warranty or AppleCare plan, as well as the warranty status of any AirPods and/or Beats headphones that you own ...

Apple has unveiled AppleCare One, a new way for customers to cover multiple Apple products with one plan. For US$19.99 per month, customers can protect up to three products in one plan, with the ...

Apple's battle against the fast-spreading "MacDefender" Trojan just took a very interesting turn. According to a May 16 internal memo obtained by ZDNet security researcher Ed Bott, Apple is ...

The latest leaked internal memo from Apple reveals how the company is trying to distance itself from the recent rash of Mac-specific malware. According to a document obtained by ZDNet security ...