NORWOOD, Mass. — The automotive trade school Universal Technical Institute has initiated a Service Advisor Training Program to teach students to communicate effectively with customers who are often ...

TROY, Mich.: 30 April 2024 — After experiencing year-over-year slumps last year, overall satisfaction rebounds across the three segments examined in the J.D. Power 2024 U.S. Aftermarket Service Index ...

Saying hello and acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores, specifically those for full-service maintenance and ...

BEAUMONT, Texas — The Lamar Institute of Technology will invest $1.9 million in a new automotive technology program designed to address staffing shortages at area car dealerships and auto repair shops ...