The association's 24th Annual Race for Automotive Education is Feb. 23-26 at ProKart Indoor Racing in Burnsville, MN. Teams ...

Hunter and RockED partner to deliver mobile microlearning that improves advisor communication and customer service outcomes.

Hunter Engineering has partnered with people development platform RockED to deliver targeted microlearning designed to help ...

NORWOOD, Mass. — The automotive trade school Universal Technical Institute has initiated a Service Advisor Training Program to teach students to communicate effectively with customers who are often ...

Saying hello and acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores, specifically those for full-service maintenance and ...

TROY, Mich.: 30 April 2024 — After experiencing year-over-year slumps last year, overall satisfaction rebounds across the three segments examined in the J.D. Power 2024 U.S. Aftermarket Service Index ...