"You'll have to wait." "It's our policy." "We can't do that." "We're kinda busy right now." We all know the familiar sounds of bad or mediocre service about to happen. We cringe and suddenly feel the ...

With the modern man attached to his smartphone at the thumb, today’s consumers often look to social media as the go-to route for customer service interactions with brands around the world.

When a best man’s Zappos delivery was sent to the wrong location, it looked like he was going to have to turn up at the wedding barefoot. Although it wasn’t Zappos’s fault, they solved his problem as ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

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What companies deliver good customer service, and why are these companies so great at what they do? A quick check of the “best of the best” lists reveals the usual cast of companies–Amazon, UPS, ...

Here are all the thumbs up shout outs for this week: 1. Juanita Howard: After breaking down at Bunnings Hervey Bay on Thursday afternoon in our work vehicle, we weren't sure where we could get someone ...

Recently, I was lucky enough to steal away on a mega-long weekend, five whole days in Mexico. It’s a quick trip for us west coasters. We stay at our favorite resort, which in our opinion has the best ...

Don't miss out on the headlines from Business. Followed categories will be added to My News. Here are this week's thumbs up. Charmaine Bailey gave a thumbs up to a wide variety of businesses who ...

Well, I can't imagine the customer service department at a stapler company getting alot of calls, so they could probably employe a handful of people and still have plenty of time to offer good service ...