Microsoft became the world leader in AI by investing $13 billion in OpenAI, creator of ChatGPT, then using ChatGPT as the engine behind its Copilot AI assistant, which it has integrated into just ...

Microsoft Corp. is infusing artificial intelligence agents into Azure Copilot to turbocharge cloud operations with agentic automation. Announced today at Microsoft Ignite 2025, the revamped Azure ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

From internal tools for research, proactive cybersecurity monitoring or knowledge-sharing to public-facing tools that can answer common customer questions, recommend products and open up self-service ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S ...

Microsoft is expanding functionality for agentic AI into its Azure AI Foundry platform, furthering one of the hottest areas of development right now. The company this week announced two new features, ...

With everyone scrambling to keep abreast of the rapidly advancing GenAI space, where some new tool or tech seems to be announced every week, Azure AI Foundry has emerged as a crucial end-to-end ...