BMC Software wants to bring some social networking magic to the formal world of the IT help desk. “We want to eliminate employees from having to fill out forms,” said Jason Frye, BMC senior director ...

Midsize companies can mobilize BMC IT help desk application with new software from Aeroprise. Users of BMC’s Service Desk Express application will soon be able to extend its features to an array of ...

Transforming IT from a Department of ‘No’ to a Business Enabler BMC Software wants to eliminate the whole notion of a level-one job ticket when it comes to IT ...

The acquisition, which was expected to close by Feb. 1, should strengthen BMC's service management offerings beyond its traditional enterprise customer base. Magic Solutions, with its Magic Service ...

The privately-held, Utah-based KMXperts& software uses something called a natural language search which end users can access via the Web seven days a week, 24 hours a day to find solutions to their ...