PROMOTING the use of basic and digital banking services will help encourage underbanked customers to increase their engagement with financial institutions, a study led by Mastercard in collaboration ...

The National Australia Bank (NAB) has announced the launch of its voice-activated Talk to NAB offering, allowing customers to ask basic banking questions such as how to replace a lost card or reset ...

NAB customers can now ask Google Assistant to answer general banking questions, such as how to replace a lost card or reset their password, via Google Home or a smartphone with the voice activated ...

Is banking a people business or a technology business? For smart banks, it’s both because digital technology works best with humans. The aim of digitalization is customer delight and video banking can ...