Sales is based on building a relationship with customers and potential customers. As those relationships move online, it can be more challenging for salespeople to keep track of customer information.

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. As the remaining half of 2025 unfolds, small businesses ...

If it wasn’t clear enough already, we’ll just say it here plainly: Artificial intelligence has earned all its hype. After all, we’re not even two years into the era of generative AI, and ChatGPT has ...

A business that retains its client base can often mean much more than expansion and earnings alone. Some experts may emphasize revenue when considering longevity, but a high-quality company is hardly ...

Kelly is a former Editor, SMB at Forbes Advisor, specializing in starting and marketing new ventures. Before joining the team, she was a Content Producer at Fit Small Business where she served as an ...

CRM systems fail when they're not utilized correctly or when businesses choose the wrong CRM solution. Learn how to implement CRM software successfully.