After three years of work and $18 million spent, Philadelphia still has not deployed a water billing system for its half-million customers and is now working with Oracle Corp. — the major vendor ...

Tools on the Customer and Stakeholder Project (CASPr) project were quietly downed 18 months ago, with the water service provider now confirming it would not proceed. In a statement on Wednesday, ...

LAUREL, Md. — Imagine getting a water bill for thousands of dollars. Then, imagine trying to get someone from the water company on the line for some answers, only to be on hold for hours. That’s what ...

Setting up a new billing system for Seattle City Light and Seattle Public Utilities customers took longer and cost more than originally estimated because of unrealistic scheduling and other factors, ...

Sunnyside-based Astria Health and Cerner Corp. have reached a settlement in a dispute over billing and records system issues tied to Astria’s Chapter 11 bankruptcy filing in 2019. A trial had been ...