I recently booked a room at a resort in Kauai through Booking.com. The online agency worked with a third party that handled the reservation, and it did not come through. As a result, I didn't have a ...

When Dale Cerney checks into his resort in Kauai, Hawaii, they don’t have a reservation on file for him. Will Booking.com pay for the mistake? Q. I recently booked a room at a resort in Kauai through ...

After Frances Dooley’s hotel booking is canceled, Booking.com says it will refund her new room’s higher cost, but then it goes silent. What can you do if a company breaks its promise? Q. I reserved a ...