We could hear more about Booking Holdings' rationale for eliminating a chunk of Booking.com's customer service workforce when the parent company reports its fourth quarter earnings February 23. It ...

Trevor Baker has almost 20 years experience as a travel writer, having lived in Spain before becoming an award winning investigative journalist. When Catherine Smith* was defrauded out of €2,025 by an ...

Booking.com's service and support chatbot, the Booking Assistant, is now widely available on its mobile app, Facebook Messenger and the Booking.com website. The Booking Assistant uses facets of ...