Forbes contributors publish independent expert analyses and insights. Geri Stengel writes about the success factors of women entrepreneurs. Katherine Kostereva has emerged as a force to be reckoned ...

Technology shouldn’t ever be a replacement for good management. However, a well-considered, well-implemented CRM system should not only streamline the effectiveness of your team but also deliver ...

Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a year of quiet development — a bold pivot by a ...

The bottom line is that despite promising a 360 degree view of the customer, and all the benefits of that level of visibility into customer relationships, CRM systems continue to suffer from lack of ...

Meet Attio, a new CRM for people who are familiar with modern collaboration tools, such as Airtable, Notion and Zapier. The startup wants to create a product that can hold all important information ...

On paper, AI promises to transform customer engagement, boost productivity, and make revenue teams faster and smarter. But in practice, adoption remains shallow and skepticism runs deep. The issue isn ...

CAMBRIDGE, Mass., Aug. 3, 2021 /PRNewswire/ -- HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today the launch of CMS Hub Starter, a new tier of the ...

Microsoft's long-awaited entry into this market shipped earlier this year equipped with what many in the channel call basic sales and service capabilities. The vendor's partners are now rushing to ...

SAN FRANCISCO--(BUSINESS WIRE)--Sense, the forefront leader in revolutionizing talent engagement through AI technology, today announced the launch of its groundbreaking Candidate Relationship ...

Blackwell’s has appointed Jaywing to build a robust CRM warehouse, as the company looks to create a more tailored experience for customers. The academic, professional book retailer, publisher and ...

Social CRM platform Nimble plans to build a social business platform that creates relationships between brands and consumers. The product road map tightens integration between the CRM tool and social ...