Ever spend much too long trying — and failing — to rediscover articles you’ve partially read? This reporter’s been there, and it seems I’m not the only one. According to a 2021 Carnegie Mellon study ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

As companies look to implement GenAI solutions into their technology stack, knowledge bases are proving to be a good place to start. However, companies will not be able to take full advantage of all ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

The digital workplace is awash in noise. Employees aren't starved for information—they're drowning in it. One way to deal with this influx of information is through context-aware knowledge experiences ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...