Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

Make sure your people and your technology work well together. by Thomas H. Davenport and Thomas C. Redman When Mars Wrigley decided to digitize its supply chain, it invested in several AI and ...

High-performing companies make business process improvement a core competency. These leading firms share a common characteristic: they continually find clever ways to improve the process of process ...

The strategic management process is more than just a set of rules to follow. It is a philosophical approach to business. Upper management must think strategically first, then apply that thought to a ...

Drawing on more than a decade of our experience researching sustainable and circular business model innovation and more than 200 interviews with managers of corporations leading on sustainability, we ...

At its core business process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance and (4) identifying ...

Small-business owners or executive management teams create the long-term, big-picture strategies that help their companies grow. This strategic planning takes place months or years in advance and ...

Although executives often talk of new business models, the more important challenge in business today is understanding and embracing a new management model. Most executives still don’t know the ...