FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as an ...

LONDON--(BUSINESS WIRE)--Avasant, a globally recognized analyst firm, has named Mercans as a payroll process transformation leader in its annual RadarView assessment of 2022-2023. Mercans clearly ...

Process inefficiency can create problems that quietly stifle productivity and potential growth. In an era of rapid digitalization, companies that lag in business process improvement risk falling ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. In a world obsessed with business transformation, here's the ...

In today’s rapidly evolving digital landscape, the need for businesses in Nigeria to transition from traditional manual operations to streamlined, automated processes is more urgent than ever, if we ...

Although the business landscape may be changing rapidly, one thing has remained the same: the need to evolve with it. No one knows what the future holds, but we can better prepare ourselves for ...

The onslaught of client requests related to COVID-19 overwhelmed many small firms, creating a new norm that didn’t ease at the same pace as the pandemic. “Helping our clients prepare those PPP ...

Hackett Group and Celonis announce a strategic partnership combining process intelligence, enterprise benchmarking data from 97% of Dow Jones companies, and AI development platforms to help ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...

K2 Services announced the Purchase of Epiq Global Business Transformation Solutions and Forrest Solutions. The purchase of the process and workforce outsourcing businesses will expand the company’s ...