CA Unicenter Service Desk Named a Leader for Large and Small Enterprises DUBAI, UAE, April 16, 2008 -- CA today announced it has been named a "Leader" for service desk management tools in The ...

At its CA World user show in Las Vegas this week, enterprise software vendor CA launched an integrated IT performance and service management suite, designed to help firms identify application ...

The integration allows support representatives to launch a full Bomgar remote support session directly from CA Service Desk Manager incident management or self-service capabilities. Bomgar records all ...

IT service management (ITSM) tools typically focus on serving the needs of internal customers and solving their IT problems. Enterprise IT managers say the most important criteria to consider when ...