Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer ...

Knowing how to convert leads into customers isn't enough these days. You need to know which high-value customers will generate the most sales. You need to be able to build customer loyalty. And you ...

A significant development has been uncovered in our 15th annual CRM Market Awards—the emergence of predictive analytics. Instead of simply focusing on the historical buying behavior of existing ...

When it comes to CRM analytics, companies often make the same mistakes, many of which could be corrected by a change in focus and a better understanding of exactly what CRM analytics is, new research ...

The customer is king again. After decades of mass-market driven customer outreach, which typically lumped customers in large, homogenous segments, a complex mix of socioeconomic factors coupled with a ...

Fortune Business Insights valued the global business intelligence market at $32 billion in 2024 and expects it to grow from $34.8 billion this year to $63.2 billion by 2032, a compound annual growth ...

In a world where digital interactions are king, CRM systems have become the chessboard on which businesses maneuver for success. No longer just databases, these systems are now the engines driving ...

DUBLIN--(BUSINESS WIRE)--The "CRM Analytics Market Size - Growth, Trends, and Forecast (2019 - 2024)" report has been added to ResearchAndMarkets.com's offering. The CRM analytics market was valued at ...

CRM systems typically have a built-in reporting engine, and some are pretty amazing considering they’re driven entirely by browser-based wizards. Most systems have some sort of dashboard system that ...

Nearly half of companies now say that they're using some form of artificial intelligence, according to McKinsey research that Salesforce shared at Dreamforce 2019, yet seven out of ten companies ...

Tableau announced that it is combining its software with Salesforce’s Einstein Analytics arm. The new offering will be known as “Tableau CRM.” It’s the latest integration between the two companies ...