CRM packages are everywhere these days. Which one is right for your organisation? CRM solutions have either been the driving force or a disaster for many businesses over the years. The earliest ...

Concurrency control is the mechanism through which outcome of the update \ delete operation of a record is defined, when you have multiple user working on a same record at the same time i.e.

REDMOND, Wash., Aug. 27, 2001 — Onyx Software Corp. and Microsoft Corp. today announced that Onyx is the first customer relationship management applications vendor to pass the certification program ...

Two competing misconceptions are commonly voiced by Gartner clients: 1) Siebel Systems owns, or will own, more than half of the customer relationship management (CRM) application space, and 2) CRM ...

The Customer Relationship Management (CRM) market is heating up, with most of the major software vendors touting their own solutions. Most businesses face a similar challenge -- how do you manage the ...

At its Dreamforce conference, the San Francisco-based company will introduce the Winter '04 release of its CRM service and sforce 2.0, the second release of its application server, executives said.

Many of my clients who are looking for a customer relationship management system ask me: is there a specific offering that works with Gmail? To answer that question, you have to define what "works" ...