Customer relationship management (CRM) solutions have become a must-have for businesses of all kinds. It’s not enough to just deploy a CRM solution—you need to deploy the right one. But with multiple ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. This article is more than 2 years old. Close-up of of the icon of ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Most software companies don't have the budgets of Microsoft and ...

The new software, unveiled at the company's SAP Influencer Summit conference in Boston, also offers streamlined sales, marketing and customer service business processes, said Bob Stutz, SAP senior VP ...

Zoho CRM has an impressive array of core capabilities. Features like lead and opportunity management, sales forecasting, and ...

Hurwitz Group's recent CRM Midmarket PRO Study revealed some interesting data about the state of integration efforts with regard to CRM applications: We surveyed 525 enterprises on their CRM ...

CRM systems typically have a built-in reporting engine, and some are pretty amazing considering they’re driven entirely by browser-based wizards. Most systems have some sort of dashboard system that ...

The days of the monolithic, high-risk CRM implementation seem long gone, but in fact such projects were the rage until just a few years ago. You still see them from time to time, as in Telecom’s ...

The Orlando Magic basketball team is the latest sports franchise to turn to customer relationship management (CRM) software to automate its interactions with fans. But the Magic went its own way on ...

Microsoft released the first version of its customer relationship management software on Tuesday. The world's largest software company is slightly behind schedule with the release of the product, its ...

PeopleSoft has earned at least temporary bragging rights by inking a deal with a former customer of Siebel Systems, the market leader in CRM applications. PeopleSoft's new licensing agreement with ...