Customer relationship management (CRM) solutions have become a must-have for businesses of all kinds. It’s not enough to just deploy a CRM solution—you need to deploy the right one. But with multiple ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. This article is more than 2 years old. Close-up of of the icon of ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Most software companies don't have the budgets of Microsoft and ...

Zoho CRM has an impressive array of core capabilities. Features like lead and opportunity management, sales forecasting, and ...

Hurwitz Group's recent CRM Midmarket PRO Study revealed some interesting data about the state of integration efforts with regard to CRM applications: We surveyed 525 enterprises on their CRM ...

The new software, unveiled at the company's SAP Influencer Summit conference in Boston, also offers streamlined sales, marketing and customer service business processes, said Bob Stutz, SAP senior VP ...

The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its ...

The days of the monolithic, high-risk CRM implementation seem long gone, but in fact such projects were the rage until just a few years ago. You still see them from time to time, as in Telecom’s ...

CRM (customer relationship management) software has established a significant foothold on Google's Apps Marketplace since its launch in March, according to an official blog post this week. The post ...

More and more companies are relying on customer relationship management (CRM) applications to streamline their business processes and influence the outcome of sales opportunities. The rolling success ...

The company also plans to disclose pricing for the Microsoft Dynamics Live CRM hosted software: $39 per user per month for a Professional version as an introductory price through 2008, increasing to ...